Shipping Policy

At CigOnline.com.au, we aim to process and dispatch orders promptly and securely. We carefully prepare every order to ensure it is packaged appropriately before being handed over to our delivery carrier.

Order Processing

Orders are processed once payment has been successfully received and verified via Bank Transfer or PayID.

Please allow 1–2 business days for payment verification and order processing. Once your order has been processed, it will be dispatched with Australia Post, and tracking information will be provided where available.

Express Post & Shipping Fees

We offer the following delivery options:

• Orders under $240: Express Post is available for a flat $12 delivery fee.
• Orders of $240 or more: FREE Express Post is provided.
• Tasmania: All orders delivered to Tasmania are sent via Standard Post only.

Delivery times may vary depending on your location, Australia Post operating conditions, weekends, public holidays and other circumstances outside our control.

Delivery Information

Please ensure that your billing and shipping details are complete and accurate when placing your order. Incorrect or incomplete information may result in delivery delays or additional delivery issues.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where applicable. You can use the tracking details to monitor the progress of your delivery through Australia Post.

Please note that delivery times are estimates provided by the carrier and are not guaranteed by CigOnline.com.au.

Questions About Your Order

We take care to process and package every order efficiently. If you have any questions regarding your order or shipment, please contact our customer service team at:

wearecigonline@gmail.com

We appreciate your trust in CigOnline.com.au and are committed to providing a straightforward and reliable ordering experience.