Returns & Refund Policy

At CigOnline.com.au, we are committed to providing our customers with genuine, quality products and reliable service. We carefully check and securely package orders before they are dispatched.

Due to the nature of tobacco products and applicable health and safety requirements, we do not accept returns or exchanges for change-of-mind purchases. Once an order has been placed, customers should carefully review their order details before completing the purchase.

We encourage customers to review product information carefully and contact our support team if they have any questions before placing an order. Our team is happy to assist with product information and order-related enquiries wherever possible.

By placing an order with Cigonline.com.au, you acknowledge and agree to the terms of this Returns & Refund Policy.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us promptly so that we can review the issue and determine the appropriate resolution.

When contacting us, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging where applicable

Our team will assess each reported issue and work with you to resolve eligible problems in accordance with applicable Australian consumer laws.

Please do not dispose of or return an item unless our team has provided instructions to do so.

Change-of-Mind Purchases

Because of the nature of tobacco products, we do not accept returns or exchanges simply because you have changed your mind, selected the wrong product, or no longer require the item.

For this reason, we strongly recommend checking your product selection, quantity, delivery details and order information carefully before completing your purchase.

Refunds

All eligible refund requests are assessed on a case-by-case basis.

Where an item is confirmed to be defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer rights, we will work with you to determine an appropriate remedy, which may include a replacement or refund where required.

A refund will generally not be available for a change-of-mind purchase where the product has been correctly supplied and is not defective.

We take care to ensure that product information is presented accurately and that orders are securely packaged before dispatch. If you have any questions or concerns before placing your order, please contact us at:

wearecigsonline@gmail.com

Our team will be happy to assist you.

Important Information

By placing an order through CigOnline.com.au, you confirm that you have reviewed your order details and agree to the terms of this policy.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to consumers under applicable Australian consumer law.

We appreciate your trust and support and remain committed to providing a reliable, transparent and professional shopping experience.